Software fault crashes French emergency calls network
A NETWORK outage at France’s biggest telecoms company – Orange – blocked emergency calls for several hours on Wednesday. Orange France chief Fabienne Dulac said that 20% of calls to emergency services failed on average, prompting French authorities to put in place alternative emergency numbers which were publicized on social media.
The company said it did not yet know the exact cause of the outage, but it was ‘most likely’ due to a software failure in network equipment that routed incoming calls from landline or mobile phones to emergency numbers. All six sites which the infrastructure relied on broke down at the same time.
Samu-Urgences, the central organization for emergency medical services, reported that a third of the calls made to it had failed.